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A personal travel card can be acquired by a person with a Finnish personal identity code. A travel card includes more extensive services, such as online top-up, deactivation service and replacement of a lost card.
A holder-specific card can be obtained by anyone as the customer information is not saved. Only the age group is recorded on the card.
You can check the value on any travel card with the card reader when paying your fare. You can also ask for a value receipt from the bus driver. All the distributors can also provide receipts.
The value on a personal travel card is also displayed in the Nella online service. Please note that there is a delay in updating the value of your travel card on Nella.
You can inquire about a lost travel card at Nysse customer service.
If the customer's phone number is stored in the customer data of the card delivered to us, we will send you an SMS about the found travel card.
Printable timetables can be found at Nysse lines website.
You can buy a new travel card from customer service or the Nella.fi online service . The new card will be charged according to the fare list.
If you want to transfer ticket products from a lost card to a new card, the new card must be purchased from customer service and the transfer must be made immediately when the card is purchased. Tickets cannot be transferred from one card to another afterwards and can only be transferred from one personal travel card to another. In addition to the card fee, a processing fee of €7 will be charged for the transfer of tickets.
A passenger travelling with a child in a pram or a stroller may travel free of charge in buses and trams in all zones, A-F. For safety reasons, the child must stay in the pram or stroller for the duration of the trip.
In local trains the travel rules are according to VR. You can find VR travelling instructions here.
When travelling with Nysse, you confirm your right to travel on each of your trips by showing your ticket - even the mobile tickets and season tickets - to the ticket device. Information on the number of passengers on buses and trams is obtained based on the verifying process. The service level of public transport (number of trips and schedule) is based on passenger volume data in terms of time and routes. Based on this information, it is therefore possible to better plan a service that meets the needs.
In addition, in a public transport system where everyone validates their ticket when boarding, the number of ticketless passengers remains low. All passengers benefit from this, as ticket prices can be kept affordable for everyone.
If the validity of the ticket has not been confirmed, the ticket inspector has the right to charge an inspection fee of €80.00. This is defined in Nysse's Ticket and Payment Terms.
Passenger numbers are very low on the school bus lines during holidays so it is not be profitable to provide the service.
The aim is to stagger the headways of bus lines on their shared route sections as evenly as possible. However, there are some sections where uneven headways tend to happen.
The lines operating from different directions arrive at their terminuses (e.g. the centre of Tampere) at the same time, especially in commute and school transport, when the aim is to reach the destination at the same time. This also enables passengers to make their planned connections. This is why some buses end up in the same route sections at the same time when approaching their terminus, thus creating queues of buses.
The schedules have been designed according to passengers’ needs. The varying distances and headways of the lines as well as cost-efficiency must be taken into consideration in the planning. In addition, other traffic and weather conditions also have an impact on the timing.
Timetables are estimated based on average route times. The fluency of traffic and potential traffic jams impact the timing of the buses, which is why it is not always possible to arrive at the stop precisely on schedule. The real-time stop schedules can be found in our Journey Planner.