Customer service

Arrival
There is an accessible entrance. Paid parking for cars and free parking for bicycles. The nearest stops are Frenckell, Keskustori (Central Square) and Finlayson.

e-mail
joukkoliikenne@tampere.fi

Postal address
The city of Tampere, Urban environment and infrastructure services, Regional Transport

P.O. Box 487
FI-33101 Tampere
FINLAND

Entrance B of Tampere City Hall is located on the side facing Aleksis Kiven katu.

Lost and found

You can inquire about your lost travel card from the Nysse customer service. Other found items are delivered few times a week to the lost property office.

PLT - Pirkanmaan Löytötavaratoimisto
Suvantokatu 10, 33100 Tampere
0600 300 758 (from 2,18 €/min+inc)

www.plt.fi

Where did we succeed, where did we fail?

We develop public transport by listening to the residents of the region and anticipating future needs. We welcome development ideas and thoughts about our service.

We only respond to feedback concerning individual situations to the parties involved. Feedback concerning transport services and equipment is forwarded to the transport operator for processing.

Feedback

F.A.Q.

Nella.fi online service

The travel card is most convenient to buy and load in the Nella.fi online store. You can pay for the purchase in online banking, by debit card or mobile payment (Paytrail payment service).

If your travel card is not account-based yet, the ticket is available within 2 hours of purchase. The ticket will activate as you use your travel card within 2 weeks in the ticket device of a bus, tram or train station.

If you have an account-based travel card, your tickets will be available as soon as your purchase has been completed.

Nella.fi online service Nella.fi instructions when your travel card is not account-based Nella.fi instructions when your travel card is account-based

Sales points

If you are unable to shop in the Nella.fi online service, you can purchase tickets from customer service or a point of sale:

R-kiosks: Tampere (not Lapinniemi), Kangasala, Lempäälä, Nokia, Ylöjärvi and Valkeakoski (Koskikara)
Orimuskioski, Orimuskatu 8, 33580 Tampere
K-Citymarket Turtola, info, Martinpojankatu 4, 33710 Tampere
Prisma Hämeenkatu, Prisma Kaleva, Prisma Koivistonkylä, Prisma Lielahti, Prisma Linnainmaa, info
Sale Kämmenniemi, Sale Pispala and Sale Vesilahti
K-Supermarket Orivesi, Aihtiantie 10, 35300 Orivesi

Sales points

Ways to get around

How to pay