Customer service

Customer service

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There is an accessible entrance. Paid parking for cars and free parking for bicycles. The nearest stops are Frenckell, Keskustori (Central Square) and Finlayson.


Postal address
The city of Tampere, Urban environment and infrastructure services, Regional Transport

P.O. Box 487
FI-33101 Tampere

Welcome to our customer service. The entrance is on Frenckellinaukio.

Lost and found

You can inquire about your lost travel card from the Nysse customer service. Other found items are delivered few times a week to the lost property office. 

PLT - Pirkanmaan Löytötavaratoimisto
Suvantokatu 10, 33100 Tampere
0600 300 758 (from 2,18 €/min+inc)

Whe­re did we succeed? Whe­re did it go wrong?

We develop public transport by listening to the residents of the region and anticipating future needs. We welcome development ideas and thoughts about our service.

We only respond to feedback from individual parties. Feedback on the transport service and equipment will be forwarded to the operator for processing.

Feedback online service

The travel card is most convenient to buy and load in the online store.  You can pay for the purchase in online banking, by debit card or mobile payment (Paytrail payment service).

The ticket is available within 2 hours of purchase. The ticket will activate as you use your travel card in the ticket device of a bus, tram or train station. Remember to activate the ticket within 2 weeks. manual

Sales points

If you are unable to shop in the online service, you can purchase tickets from customer service or a point of sale:

Sales points

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