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Customer service

Customer service

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Arrival
There is an accessible entrance. Paid parking for cars and free parking for bicycles. The nearest stops are Frenckell, Keskustori (Central Square) and Finlayson.

e-mail
joukkoliikenne@tampere.fi

Postal address
The city of Tampere, Urban environment and infrastructure services, Regional Transport

P.O. Box 487
FI-33101 Tampere
FINLAND

Entrance B of Tampere City Hall is located on the side facing Aleksis Kiven katu.

Customer service has moved

Customer service has moved from Frenckell to Tampere City Hall. The new location is on the other side of Frenckellinaukio, on Aleksis Kiven katu, about 100 meters from the old location. The City Hall customer service lobby can be accessed directly through door B. 

The new visiting address is Aleksis Kiven katu 14–16 B.

Customer service at the City Hall (tampere.fi)

Lost and found

You can inquire about your lost travel card from the Nysse customer service. Other found items are delivered few times a week to the lost property office. 

PLT - Pirkanmaan Löytötavaratoimisto
Suvantokatu 10, 33100 Tampere
0600 300 758 (from 2,18 €/min+inc)

www.plt.fi

Whe­re did we succeed, where did we fail?

We develop public transport by listening to the residents of the region and anticipating future needs. We welcome development ideas and thoughts about our service.

We only respond to feedback concerning individual situations to the parties involved. Feedback concerning transport services and equipment is forwarded to the transport operator for processing.

 

Feedback

F.A.Q.

Trips and service
Schedules and routes
Stops and means of transport
Tickets and fares
Travel card
Nella.fi
Nysse Mobile
Journey planner

Nella.fi online service

The travel card is most convenient to buy and load in the Nella.fi online store.  You can pay for the purchase in online banking, by debit card or mobile payment (Paytrail payment service).

The ticket is available within 2 hours of purchase. The ticket will activate as you use your travel card in the ticket device of a bus, tram or train station. Remember to activate the ticket within 2 weeks.

Nella.fi manual

Sales points

If you are unable to shop in the Nella.fi online service, you can purchase tickets from customer service or a point of sale:

Sales points

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