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Travel card
Nysse's payment system is being updated to an account-based system
Travel cards will gradually be converted to an account-based system, meaning that the card details will be stored in the back-end system. Your travel card will not be replaced. The change will take place automatically based on your card numbers. You cannot control the timing of the change yourself, nor can the change be made in customer service.
You can view the status of your travel card on the Nella.fi online service. If your travel card has been converted to an account-based card, Nella will display a white card with the letter ‘N’ on a light blue background. If the image on your travel card shows a view of Tampere, your travel card is not yet account-based. Please wait patiently for the change to take effect.
Travel card is an easy way to pay for your trips in the Nysse area
Buy a season ticket or load value on the travel card to pay for a single ticket and the night fare.
You can buy tickets from the Nella.fi online service, Nysse sales points or customer service.
Get a travel card online or from customer service
You can order a travel card from the Nella.fi online service or buy it from the customer service. The price of the travel card is €6.00.
When you buy the card, you accept our Ticket and travel terms. We save your personal data in the customer register so that we can serve you in the best way.
Nella.fi online service
The travel card is most convenient to buy and load in the Nella.fi online store. You can pay for the purchase in online banking, by debit card or mobile payment (Paytrail payment service).
If your travel card is not account-based yet, the ticket is available within 2 hours of purchase. The ticket will activate as you use your travel card within 2 weeks in the ticket device of a bus, tram or train station.
If you have an account-based travel card, your tickets will be available as soon as your purchase has been completed.
Travel card manual
You can buy a travel card for yourself and for your dependent children via the Nella.fi online service. If you are acting on behalf of another adult, make sure that the Suomi.fi e-Authorizations are in order.
Your information will be checked in the Suomi.fi identification service. You can identify yourself with Finnish bank IDs, a mobile certificate or a certificate card.
When you return to the Nella.fi online service, pay for the purchase in an online bank, with a credit or debit card or mobile payment (Paytrail payment service). The travel card will be posted to the address you have provided within a few working days. Please also take into account the time the post takes to arrive.
Please notice
- From the Nella.fi online service, it is not possible to order holder-specific travel cards for private individuals or in the name of a company or community.
- If your travel card is not account-based, the tickets from a lost card cannot be transferred to a card purchased from the Nella.fi online service. Buy a new travel card from customer service if you want to use the tickets of the lost card.
- If your travel card is account-based, you can close your card yourself and order a replacement card via the Nella.fi online service. Any ticket products associated with your lost card will be available on your replacement travel card once you receive it by post. See the instructions on Nella.fi for managing your account-based travel card
You can buy a travel card for immediate use from our customer service. Please note that our customer service point is only open on weekdays.
Take your ID with you: identity card, driver's license, passport or Kela card with a picture. For children, we also accept a Kela card without a picture.
If you don't have a Finnish identity card or otherwise don't want your information to be saved in the customer register, you can buy a travel card for the holder. An age group is set on the card, which can be changed in customer service if necessary:
- chidren: 0–16 years old
- youth: 17–24 years old
- adults: 25 years old and older
You cannot purchase tickets for the holder specific travel card online. The card cannot be closed nor replaced if it is lost.
The value can be used to pay for a single ticket on the bus, tram and at the station platform when you take a train trip in the Nysse area. The night fare will be added to the cost of a single ticket between 00:00 and 04:40 a.m.
You can top up your travel card at sales points in tens of euros, or via the Nella.fi online service with the amount of your choice (minimum €10). The maximum balance on your travel card is €120.
You can change the zones selected for your ticket when purchasing a new ticket or at a sales point. If you have an account-based travel card, you can also change the default zones for your value ticket without making a purchase via the Nella.fi online service. See the Nella.fi instructions for managing your account-based travel card.
Even if your travel card has a season ticket, you can use the value to pay for a single ticket
- for different zones on a bus or tram (not at the platform ticket devices)
- for your friend if he is the same age (or younger) as you
- for a transport service that requires a fare (e.g. bicycle).
Nysse service area is divided into three payment zones AB, BC and ABC. The heart of the area is in zone A in Tampere, which ends in the west at the intersection of Porintie and Paasikiventie and in the east at the intersection of Teiskontie and Lahdentie. The border runs along Tampere's eastern and western ring roads.
Zone A therefore extends from the central center of Tampere to Santalahti, Hyhky, Härmälää, Partola, Taatala, Nirva, Korkinmäki, Turtola, Viiala, Messukylä, Ristinarkku and Takahuhti.
They belong to zone B
- The suburbs of Tampere, up to Sorila in the north
- Pirkkala and Ylöjärvi municipal centers and
- Kangasala Vatiala.
The zone C includes all other municipal areas of the urban region.
Select zones AB, BC or ABC when purchasing a ticket. If the default zones of the travel card do not suit your journey, select the zones with the bus or tram ticket device. The zones return to the defaults when the one-time ticket has expired.
The travel card can be used to pay for trips on buses, trams and trains running in the zones of Nysse. Load the travel card with value to pay for a single ticket or buy a season ticket when you travel regularly.
- On the bus and tram, the ticket machines are near the entrances. Use the card at the ticket device immediately after boarding.
- On train journeys, the ticket machine is on the station platform. Confirm your Nysse ticket with the device even before boarding the train.
Only use the travel card once at the ticket device. The ticket device will read the second validation as a payment for another person's trip if less than two minutes have passed since the first validation. After two minutes the ticket device will read the second validation as a transfer for which no fare is charged during the validity of the ticket.
In addition to the single ticket, the night fare is charged automatically between 00:00 and 04:40. The night supplement cannot be paid separately with cash or another payment method.
If the default zones on your travel card are not suitable for a single journey, change the zones with the ticket device on the bus or tram. Zones cannot be changed at the ticket machines located on railway station platforms.
Do not use the travel card in the reader of the ticket device, but proceed as follows:
- On the device screen, select Choose zones.
- Check and select the zones for your trip.
- Insert your travel card into the reader.
The price of the single ticket will be charged from the value of the travel card based on the zones you choose. The single ticket is valid for 90 minutes in selected zones. The zones will return to the defaults only after the single ticket expires.
The travel cards found on the means of transport will be delivered to customer service within a couple of days. The owner of the found travel card will be notified by text message. You can update your phone number saved in the customer register in the Nella.fi online service or by calling customer service.
You can close your travel card by calling or contacting customer service. Personal information is required to close the card. Only account-based travel cards can be closed via the Nella.fi online service.
Buy a new travel card from customer service if you want to use the tickets of the lost card. A processing fee of €7 is charged for the ticket transfer and a card fee of €6 for the new travel card. Take your identity card with you (a Kela card is also valid for a child). Remember to add your new travel card to your Nella.fi user account.
Please notice
- If your travel card is not account-based, tickets from the lost card cannot be transferred to a new card via the Nella.fi online service.
- If your travel card is account-based, you can close, reactivate and replace a lost travel card yourself via the nella.fi online service.
- The holder-specific travel card cannot be closed or replaced with a new one. Found cards will be invalidated and tickets cannot be refunded, as their owner cannot be determined.
You can give the travel card you found to the driver or deliver it to Nysse point of sale or customer service. No reward is paid.
The travel card has a five-year warranty. You can get a new travel card free of charge at customer service if the card is damaged through no fault or negligence of your own. If the card has been damaged intentionally, a card fee of €6.00 will be charged for the new card and a handling fee of €7.00 for the ticket transfer.
Take the damaged travel card and ID with you to the customer service: ID card, driver's license, passport or photo card. For children, we also accept a Kela card without a picture.
The ticket information of a holder-specific or company travel card cannot be determined without the card number. If the card number printed on the card has worn off, take with you, for example, a top-up receipt or other document that shows the number.
After your own payment, use your travel card with the ticket machine again. The value of the travel card is charged the price of a single ticket for your own age group. Your age group must also be suitable for your friend.
If you change from one means of transport to another, remember to use the travel card with the ticket machine even when changing twice.
You can pay for 90-minute single tickets for up to nine people. If there are more than nine people in the group, you can pay for a single trip without the right to change to another bus or tram.
If you get off at different stops, leave the travel card with the last passenger in the group for a possible ticket check.
The travel card can be borrowed if the card does not have a personal ticket and the age group of the card is suitable for the borrower.
- The card of a child aged 7–16 can only be borrowed for the use of another child.
- The card of a young person aged 17–24 can be borrowed for use by another young person or child.
- The card of an adult aged 25 or over can be borrowed for anyone's use.
- The card of a senior aged 65 or over can be borrowed for use by anyone outside the discount period. During the discount period from 9 am to 2 pm, the card may only be used by a person aged 65 or over.
The travel card's age group changes automatically if the card owner's personal information is stored on the card. The travel card owner can use the season ticket loaded on their own travel card until the end, even if the age group changes in the middle of the season. The single ticket price changes on the same day when the age group of the travel card owner changes.
The age group of a holder-specific travel card can be changed at the customer service because the cards do not have the user's date of birth, but a permanent age group. A value or season ticket loaded onto a holder-specific travel card may only be used by a person for whom the age group of the ticket is suitable. The age groups are:
- The adult age group includes people aged 25 or over
- The youth age group includes 17–24 year olds
- The children's age group includes 7–16 year olds
Passengers aged 65 and over automatically receive a discount on a single ticket paid with the value of the travel card. The discount is valid daily in all zones from 9 am to 2 pm.
You can keep an unnecessary travel card. If you want to end your customer relationship, return your travel card to customer service. In addition to the travel card, you must also bring an ID: ID card, driver's license, passport or photo ID card. For children, we also accept a Kela card without a picture.
The card payment is not refunded, but the remaining tickets can be refunded. The value of the refund is calculated according to the fare valid at the time the ticket purchase. The remaining season ticket will be converted into a value ticket and the value will be refunded in cash. A processing fee of €7 is charged for the return.
Tickets on the holder-specific travel card are not refundable. More detailed information can be found in the payment and travel conditions.
If you yourself are prevented from dealing with customer service, you can make a power of attorney with which another person can handle the matter for you. The person dealing with a power of attorney must prove his identity.
More information