Contactless payment

Contactless payment on Nysse buses and trams 

You can pay for your trips on Nysse buses and trams with contactless payment using a debit or credit card or a mobile device.

At the moment, you can pay for a single ticket with contactless payment, which costs as much as an adult mobile single ticket. If you make several trips during 90 minutes, you will only be charged the price of one trip.

Instructions for using contactless payment

How does contactless payment work?

You can use contactless payment in trams and buses in Nysse zones (not on train).  Always pay for your trip with the ticket device when boarding a means of public transport.

  1. Press the contactless payment button on the screen of the ticket device.
  2. Check the zones of your trip. The current and next zone are automatically selected. You can select more zones, where necessary. Tampere is mainly on zones A and B. More information about the zones ›
  3. Show your payment card or mobile device to the left reader of the device. The device will not ask for your pin code. The system automatically calculates the most affordable fare for you based on the trips you have made in 90 minutes.

How can I receive a receipt for the trip?

The reader does not print a ticket. You can check the payments charged and the trips made from the customer portal after the trip. Use the payment card details to log in to the portal. The portal shows the trips made and the prices charged, and you can also print out a receipt from there.

Which payment cards are accepted?

Visa, Mastercard and Eurocard payment cards with a contactless payment feature are accepted for contactless payment. Payment cards connected with mobile devices, such as ApplePay and Google Pay, are accepted.

Use the same payment card or mobile device on each trip to ensure that the sum charged is correct.

What is the price of contactless payment?

At the moment, you can pay for a single ticket with contactless payment, which costs as much as an adult mobile single ticket.

Price capping

If you make several trips during 90 minutes, you will be charged according to the most affordable alternative. If you make trips A–B and B–C during 90 minutes, you will be charged a trip for three zones  (A–C), which is more affordable than paying for two separate two-zone trips. The system automatically calculates the most affordable ticket for you based on the trips you have made.

You can check the prices charged and the trips made from the customer portal after the trip. You can also print out a receipt from there.

Can I also pay my friend’s trip with contactless payment?

At the moment, you can only pay for your own trip.

When should I use contactless payment?

Contactless payment is suitable for occasional travel. If you make several trips during 90 minutes, the trip will be charged according to the most affordable alternative.

What if my card does not work?

If you have shown the payment card to the reader device before selecting zones, the text ”Remove card from the reader and select zones” will appear on the reader. Follow the reader’s instructions. 

If the device reports that your card does not work, there may be several reasons for that. For example:

  • Your payment card does not have a contactless payment feature.
  • Reading of the card failed. Show the card to the reader again.
  • Your payment card has expired.
  • There is no money on your payment card.
  • Your previous trip has not been charged for some reason.
  • The payment card’s daily spending limits have been met.  You can change the daily spending limits through your online bank.

Where can I view the trips made and the fares charged?

You can check the payments charged and the trips made from the customer portal after the trip. Use the payment card details to log in to the portal. The portal shows the trips made and the prices charged, and you can also print out a receipt from there.

Link to customer portal.

More information

Nysse customer service