Accessibility

Equality in public transport

Public transport belongs to everyone and we do our best to make it easy for everyone to use.  The majority of our buses are low-floor. The tram stops are built on the floor level so the distance between the platform and the tram is only 4 cm.

The vehicles have buttons for the users of the aids, which allow the driver to note your need for assistance. The bus can be lowered at the stop and the doors can be kept open for longer. The tram stops automatically at each stop. By using the buttons for special groups, the doors can be left open longer.

It is good to prepare for rush hours at 7-9 and 14-18. You may not fit to the first possible shift, as space for the aids and other means of transport is limited. Boarding takes place in order of arrival and various customer groups have not been prioritized. You can check the arrival of the next shift in the journey planner.

Our online services are intended to be implemented in such a way that they are accessible to everyone, regardless of disability or characteristics, such as age, vision or hearing, or permanent or temporary disabilities. Accessibility of online services requires the identification and consideration of different user needs. Our services are always developed to be more accessible.

Special groups

Seats near the entrances are reserved primarily for special groups, such as the elderly, people with reduced physical and sensory needs, and pregnant women. Places are usually marked with an icon. Even if the seat is not marked, it is polite to give the seat to those who need it more.

Wheelchairs and rollators

Boarding is possible free of charge. The assistant's trip is also free of charge if the destination is shared. There is a ramp on the center door of the bus, which can be opened and closed with the assistance of the driver or other passengers.

With the rollator, you can board the bus from the front or center door. However, the trip must be paid for normally. Electric mopeds and scooters cannot be transported for safety reasons.

Prams and pushchairs

Always lock the pram or pushchair with the brakes. By holding on to the pram or stroller you can prevent them from tipping over. The child must travel in a pram or stroller when boarding and during the journey for safety reasons.

You can get on the bus with pram and puschair for free. The reason for the free payment is the safety of the child - the child does not have to be left alone during the payment. Place the pram or pushchair their right side in the direction of travel, immediately behind the seat row (or next to the pram or wheelchairs already on the bus). The backs of the seats protect the child in case of sudden braking.