Public transport belongs to everyone
We do our best to make traveling easy and safe for all kinds of travelers. We have reserved seats both in buses and trams for special groups, such as the elderly, people with physical and sensory disabilities, and those traveling with small children. These marked places can be found near the entrances. Customers have not been prioritized, but it is polite to give a seat to those who need it more.
Accessibility on buses
Most of our buses are low-floor. There is a button on the middle doors and cabins for wheelchair users and those traveling with baby carriages. Use the buttons so that the driver can pay attention to you and the transition goes smoothly: the driver can lower the bus closer to the edge of the bus stop, assist in using the wheelchair ramp and keep the doors open longer.
Accessibility on tram
The tram stops are built at the tram floor level, so the transfer is barrier-free - the distance between the platform and the tram is only 4 cm. In one tram there is space for a maximum of 12 prams or 6 large wheelchairs (or rollators) and 4 places for people traveling with a guide dog.
The tram stops automatically at every tram station. The driver also opens the doors when arriving at a station. The doors can be kept closed during quiet times or when weather conditions require it. In this case, you can open the door at the tram station by pressing the Nysse button.
Instructions for special groups
Prepare for rush hours
Be prepared that you may not be able to take the shift you pursued,as the space for aids and other means of transport is limited. Boarding takes place in order of arrival, various customer groups have not been prioritized.
The busiest hours are 7-9 a.m. and 2-6 p.m. on weekdays. You can check the trip from the journey planner.
Prams and strollers
There is no charge for those traveling with prams and strollers. The basis is the child's safety, i.e. the child does not have to be left alone while paying. The child must travel in the pram or stroller the entire trip for safety reasons. Empty prams or strollers do not entitle you to a free trip.
Get on board with from the middle doors
Use the pram button on the middle door of the bus. The driver will open the middle doors and lower the bus closer to the edge of the stop. Push the pram behind the front row of seats (or next to the pram or wheelchair already on board), with its right side facing the direction of travel.
When you get off the bus, press the pram button found in the bus cabin so that the driver can let you out safely. Exit the bus backward.
The tram stations are built at floor level, so moving is barrier-free. In the tram, the spaces for prams are in the multi-purpose area of the central doors. There is room for up to 12 prams in one tram. These places may be also in use of wheelchairs.
Take care of your child's safety
- Always lock the pram or pushchair with the brakes.
- Hold on to the pram or stroller the whole trip and make sure they will not fall.
- Never leave your child alone.
Children traveling with you
Children aged 0-6 years of age can travel free of charge with an older passenger. Children between the ages of 7 and 16 travel with a children's ticket.
The visually impaired
Visually impaired people most commonly use a white cane, a guide dog or special pins to tell that they are visually impaired. Visually impaired people pay for their journey with a ticket device, unless they have been granted free travelling in public transport. Guide dogs are welcome onboard free of charge in their work duties.
The control tiles at the tram stops guide the user of the white cane to the 2nd door of the tram. The metal guide strips on the floor of the tram guide you from the door to the ticket device and to the seats intended for the visually impaired, which are located near the 2nd and 4th doors of the tram. Buses have reserved seats near the doors for special groups, such as the visually impaired.
Passengers with reduced mobility
Passengers using wheelchairs and passengers using rollators may travel free of charge on buses and trams. The journey of an escort for a passenger using a wheelchair is also free of charge. A folded rollator does not entitle to free travel.
Board the bus or tram from the middle doors. The bus has a ramp, which you can ask the driver or other passengers for help to open. On the tram you don’t have to mind the height differences between the platform and tram car, for the stations have been build on the floor level. Make sure that the aid stays in place during the trip.
Electric wheelchairs are only transported on buses marked with a wheelchair icon. Electric scooters or mopeds are not transported on buses nor trams for safety reasons.
Accompanions for disabled passengers
An escort for a disabled person can travel free of charge if the disabled passenger has an EU A-marked disability card with him or her. The disabled passenger pays his or her trip normally unless they are otherwise entitled to free travel.
Demand responsive buses
Service bus is an intermediate form of a bus and a taxi, with easy access to local services such as a shop, day activities or a doctor. The special needs of the passenger is taken into account. If needed, the driver helps you with boarding, and you can also travel with a wheelchair or rollator.