F.A.Q.

Student benefits can only be used with a personal travel card for which you need a Finnish personal identity code. Contact the Local Register Office when applying for a personal identity code.

Please note that anyone under the age of 25 is eligible for youth tickets that are the same price as student tickets. Youth tickets can also be loaded to holder-specific travel cards that do not require a personal identity code.

The zones of a Value Ticket can be changed in the Nella online service when purchasing a new ticket. The loading points and customer service can change the zones without purchases.

The zones of a Season Ticket can not be changed during the ongoing season. However, the ticket can be refunded, if necessary, at customer service. Then you can purchase and/or start a new Season Ticket with the required zones. The remaining days of the ticket can be refunded (-7 € handling fee).

If your travel card has a pending season ticket with alternative zones, the ticket will start if you travel on the differ zones from the current one.

If you need to change the zones for just one trip, you can do that shen you show your travel card to the card reader:

1. Before using the card in a reader device, select MAKSA POIKKEUSMATKA on the screen.
2. Select the zones you need for your trip. For example, a trip from Nokia via Tampere to Lempäälä includes zones A, B and C.
3. Insert your travel card into the reader. The exception setting also applies to transfers. After your time for transfer is finished, the setting must be made again if necessary.

Yes, if there is room for it. Enter the bus with your bicycle through the middle doors and place it in the open space in the middle of the bus. We do not recommend bringing a bicycle during rush hours (e.g. commute hours and school journeys).

In addition to your own fare, pay a fee in line with your age group for the bicycle by using a Value Ticket or cash. You can bring a folding bike free of charge if you carry it folded. From midnight to 4.40 a.m., a night fare will be charged for both the passenger and the bicycle.

Example 1 » A student travels across 2 zones carrying a bicycle. She pays for her trip using a  Value Ticket by scanning her Nysse Card twice with the card reader. The first charge is the student price, i.e. EUR 1.36. The second charge is the adult price of EUR 1.88 as the bicycle is not covered by the student discount.

Example 2 » A father enters a bus with two children. The two-year-old sits in a stroller and the four-year-old has a balance bicycle. They can all enter the bus through the middle doors free of charge as anyone travelling with a child in a stroller and their other children under the age of 7 are allowed to travel free of charge.

Example 3 » A passenger travels across 3 zones carrying a bicycle. He pays for his trip using a Season Ticket. There is no value left on the Value Ticket, so he pays a fee in line with his age group for the bicycle in cash.

Yes, you can. The new ticket will not be valid until the old ticket has been fully used. The new ticket will become valid the next time you show it to the card reader.

Yes, you can. In the Nella online service, for example, you can select multiple products into your shopping cart, in other words you can load both a Value Ticket and purchase a Season Ticket. You can also load two different products in our customer service.

No you cannot. You need one ticket for one trip. If the zones of your season ticket don't cover the whole trip, you can pay the trip using value ticket loaded on your travel card, with mobile tickets or with cash.

No, you cannot. You can buy tickets for your travel card in the Nella online service, in customer service or from travel card distributors.

You can pay the fare of your friend using a Value Ticket loaded to your travel card if their age group is the same as yours or lower. In that case, show the travel card to the card reader twice (or as many times as the number of passengers whose fares you are paying).

The card reader first charges your fare on the travel card (e.g. Value Ticket, Season Ticket, discount Value Ticket charge for  seniors). The other fare is charged from the travel card based on the normal price of your age group.

No, they cannot. The senior discount is only allowed for the first passenger, whereas the fare for the second passenger is the normal adult charge.

The Nella online top-up service is the webshop of Tampere Regional Transport. Create a username and password to use the service. The travel cards of your entire family can be managed via a single account.

Buy a ticket to the selected travel card in Nella. The purchase is paid for using online banking credentials. The ticket is loaded to the travel card when you use your travelcard in any of the card readers (buses, trams and platforms in Tampere, Nokia, Lempäälä and Orivesi railway stations). The travel card is scanned with the card reader when getting on, as usual. Once is enough; the device loads the ticket and charges for the trip at the same time. Do not remove the card from the device until it gives a visual and an audible signal. A Value Ticket can also be loaded to the travel card by using any indoor swimming pool or gym device that accepts the Tampere Travelcard as means of payment.

The information on purchases remains on the devices for two weeks. If you do not travel with Nysse within the timeframe, you can visit the customer service to load the ticket onto the travel card within two months. The deadline was set to ensure the data accumulated from purchases does not excessively slow down the functions of the devices.

You can find more Nella instructions here.