F.A.Q.

All full-time students aged 17 and over can buy a 30-day season ticket with a student discount from the Nysse Mobiili app. Studen't information must be found from the Finnish National Agency for Education’s Studyinfo. To authenticate, you will need your online banking credentials or a mobile certificate.

Passengers aged 17-24 can also buy discount tickets for the youth age group. The age group discount applies to tickets that can be loaded onto a travel card (season tickets and value tickets) and to Nysse Mobiili single tickets.

Yes. Inspectors work from dawn to dusk on weekdays, weekends and public holidays.

The city of Tampere is responsible for the ticket inspection of Nysse tram and bus trips as an official activity. On train journeys, inspection activities are handled by VR.

The zones of a Value Ticket can be changed in the Nella online service when purchasing a new ticket. The loading points and customer service can change the zones without purchases.

The zones of a Season Ticket can not be changed during the ongoing season. However, the ticket can be refunded, if necessary, at customer service. Then you can purchase and/or start a new Season Ticket with the required zones. The remaining days of the ticket can be refunded (-7 € handling fee).

If your travel card has a pending season ticket with alternative zones, the ticket will start if you travel on the differ zones from the current one.

If you need to change the zones for just one trip, you can do that shen you show your travel card to the card reader:

1. Before using the card in a reader device, select MAKSA POIKKEUSMATKA on the screen.
2. Select the zones you need for your trip. For example, a trip from Nokia via Tampere to Lempäälä includes zones A, B and C.
3. Insert your travel card into the reader. The exception setting also applies to transfers. After your time for transfer is finished, the setting must be made again if necessary.

Yes, if there is room for it. Enter the bus with your bicycle through the middle doors. We do not recommend bringing a bicycle during rush hours (e.g. commute hours and school journeys).

You have to buy a single ticket according to your age group. On the bus, the driver determines the size of the vehicle to be transported, so it is a good idea to be prepared for payment.

Luggage and means of transport ›

No you can't. The mobile ticket starts at the time of the ticket purchase, so you should buy it right before the trip, before boarding.

Remember to show the Qr code of the mobile ticket to the reader (on the bottom of the ticket device ) each time you travel. This is the way to confirm your right to travel with Nysse.

Yes, if you travel within the Nysse zones. Select the required zones buy value for your travel card, as the zones cannot be changed with the station platform ticket device. Ticket zones can be changed at the point of sale even without buying a ticket.

Train journeys in the Nysse zones ›

Instructions for travel card ›

You can change some of your information in Nella.fi online service. Open Profile from the menu. The first page that opens is where you can change the e-mail address and password of your user account.

On the Customer register tab, you will see your personal information stored in the customer register (authentication may be required). Your home address can be updated after your address is updated in the population information system. Please call or visit customer service. You can change your e-mail address and telephone number and they will also be saved in the customer register.

Eating during the journey is not recommended. Drinks, such as coffee or other non-alcoholic refreshments, can be enjoyed from closable cups or bottles.

The use of intoxicants and tobacco products during the journey and at the bus stops and tram stations is prohibited.

Yes, you can. The new ticket will not be valid until the old ticket has been fully used. The new ticket will become valid the next time you show it to the reader of a ticket device.

Yes you can. With the value loaded on the travel card You can pay

• a single ticket for zones outside from your season ticket
• a single ticket for a friend 
• the night fare
• swimming pool and gym fees in Tampere, Nokia and Ylöjärvi.

The value purchased in the Nella.fi webstore is available within 2 hours of purchase. The value loaded at the point of sale is available immediately.