F.A.Q.

A 30-day season ticket with a student discount is available from Nysse Mobiili. The season ticket, which has an unlimited number of trips, is valid for selected zones on buses, trams as well as trains.

The ticket can be purchased by full-time students who are 17 and over. Night fares, upper age limits or home municipality restrictions are not applied. Your information will be checked from the Finnish National Agency for Education’s Studyinfo service in Nysse Mobiili or its admin page. The discount price is valid throughout your studies.

The zones of a Value Ticket can be changed in the Nella online service when purchasing a new ticket. The loading points and customer service can change the zones without purchases.

The zones of a Season Ticket can not be changed during the ongoing season. However, the ticket can be refunded, if necessary, at customer service. Then you can purchase and/or start a new Season Ticket with the required zones. The remaining days of the ticket can be refunded (-7 € handling fee).

If your travel card has a pending season ticket with alternative zones, the ticket will start if you travel on the differ zones from the current one.

If you need to change the zones for just one trip, you can do that shen you show your travel card to the card reader:

1. Before using the card in a reader device, select MAKSA POIKKEUSMATKA on the screen.
2. Select the zones you need for your trip. For example, a trip from Nokia via Tampere to Lempäälä includes zones A, B and C.
3. Insert your travel card into the reader. The exception setting also applies to transfers. After your time for transfer is finished, the setting must be made again if necessary.

Yes, if there is room for it. Enter the bus with your bicycle through the middle doors and place it in the open space in the middle of the bus. We do not recommend bringing a bicycle during rush hours (e.g. commute hours and school journeys).

In addition to your own fare, pay a fee in line with your age group for the bicycle by using a Value Ticket or cash. You can bring a folding bike free of charge if you carry it folded. From midnight to 4.40 a.m., a night fare will be charged for both the passenger and the bicycle.

Example 1 » A student travels across 2 zones carrying a bicycle. She pays for her trip using a  Value Ticket by scanning her Nysse Card twice with the card reader. The first charge is the student price, i.e. EUR 1.36. The second charge is the adult price of EUR 1.88 as the bicycle is not covered by the student discount.

Example 2 » A father enters a bus with two children. The two-year-old sits in a stroller and the four-year-old has a balance bicycle. They can all enter the bus through the middle doors free of charge as anyone travelling with a child in a stroller and their other children under the age of 7 are allowed to travel free of charge.

Example 3 » A passenger travels across 3 zones carrying a bicycle. He pays for his trip using a Season Ticket. There is no value left on the Value Ticket, so he pays a fee in line with his age group for the bicycle in cash.

Nysse cannot decide the ticket types valid on train by oneself. There is a contract on tickets between VR and Nysse. The customer may choose the suitable ticket type for him/her and use either VR or Nysse tickets. 

We pursuit to expand the selection of tickets in the future when the commuter train traffic is establishing its place as part of the traffic system in Tampere area.

Yes, you can. The new ticket will not be valid until the old ticket has been fully used. The new ticket will become valid the next time you show it to the reader of a ticket device.

Yes you can. With the value loaded on the travel card You can pay

• a single ticket for zones outside from your season ticket
• a single ticket for a friend 
• the night fare
• swimming pool and gym fees in Tampere, Nokia and Ylöjärvi.

The value purchased in the Nella.fi webstore is available within 2 hours of purchase. The value loaded at the point of sale is available immediately.

No you cannot. You need one ticket for one trip. If the zones of your season ticket don't cover the whole trip, you can pay the trip using value ticket loaded on your travel card, with mobile tickets or with cash.

No, you cannot. You can buy tickets for your travel card in the Nella online service, in customer service or from travel card distributors.

You can buy a single ticket for your friend with the value loaded on your travel card, if your friend belongs to the same or lower age group with you. Pay your own trip first (season or single ticket) and then show the travel card again to the reader of the ticket device. A single ticket according to your age group will be charged for the value of the travel card.

You can buy a 90 minute single ticket for up to nine people. Tickets for a larger group are valid only for the single trip.

No, they cannot. The senior discount is only allowed for the first passenger, whereas the fare for the second passenger is the normal adult charge.