Nella.fi manual

Create a Nella user account

Register for the Nella.fi online service at https://nella.tampere.fi/. To create a Nella account, you’ll need a valid email address.

Activate your account via the link sent to your email. Once your account is activated, you can order or add travel cards to your account, purchase tickets for them and check their balances.

Add travel cards to your account

Travel cards ordered from Nella will automatically appear in your account.

A travel card purchased from customer service can be added to your account via the customer register. To do this, you must log in to the Suomi.fi service.

• For travel cards purchased from Nella and added via the customer register, you can view the ticket balance, purchase history and usage history.
• Travel cards added via the customer register can be identified by the golden key icon displayed in the travel card details.

Other travel cards, such as those registered to a family member or a company, can be added by using the card number printed on the card.

• For travel cards added by using the card number, only the ticket balance is displayed.

You can name the travel cards as you wish to make them easier to identify. These names are only visible in your own Nella account and are not stored in the customer register.

Closed or replaced travel cards are shown in grey.

Holder-specific travel cards cannot be added to a Nella account and cannot be ordered from Nella. A holder-specific travel card can only be purchased from a customer service point.

If you wish to remove a travel card from your Nella account, select the travel card you wish to remove and tap 'Remove card'. Please note that removing a card from your user account does not close the travel card.

Order a travel card

A new travel card ordered through Nella.fi will be created as a new type of account-based travel card. Instructions for using account-based travel cards can be found here: Nella.fi instructions for account-based travel cards.

How to order a travel card for yourself

1. Select Buy a card for yourself.
2. If required, identify yourself via the Suomi.fi service.
3. Enter your delivery address and contact details, then select Continue.
4. The travel card fee will be added to your shopping cart. You can also purchase ticket products for the card. The tickets will be available once you receive the travel card. If you do not want to purchase tickets at the same time, proceed directly to checkout and pay for the card.

How to order a travel card on behalf of another person

1. Select Act on behalf of another person.
2. Identify yourself via the Suomi.fi service.
3. Select the person you wish to act on behalf of.
4. Select Buy a travel card on behalf of another person.
5. Enter the delivery address and contact details, then select Continue.
6. The travel card fee will be added to your shopping cart. You can also purchase ticket products for the card. The tickets will be available once the travel card has been delivered. If you do not want to purchase tickets at the same time, proceed directly to checkout and pay for the card.

When acting on behalf of a minor child, your rights will be verified through the Population Information System using Suomi.fi authorisations. If the child or the child's other guardian has a security ban, you cannot act on the child's behalf.

If you want another person to be able to purchase and manage a travel card on your behalf, grant them the Purchase and Manage Travel Cards authorisation in the Suomi.fi service. You can also request this authorisation for yourself if you need to act on behalf of another person.

The travel card will be mailed to the address you provide within a few business days. Please also take into account the time required for postal delivery. The address must be located in Finland, and the recipient must have a delivery agreement with the postal service for that address.

Before ordering, please read the ticket and payment terms of Tampere regional transport.

How to buy tickets on the Nella.fi online service

You can buy value or season tickets on Nella for travel cards added to your user account.

1. Select the travel card for which you wish to buy a ticket.
2. Choose ‘Buy value’ or ‘Buy period’ and add it to your cart.
3. Continue shopping or proceed to checkout.

You can purchase value for your travel card in any amount you wish (€10–120). The travel card can hold a maximum value of €120 (the combined total of the existing balance and the new purchase).

When purchasing a season ticket, select the duration of the season and the validity area, i.e. the zones.

Promotional and gift card codes are entered in the shopping cart. Complete the payment even if the total amount of your purchase is €0.00. Tickets are available on your travel card as soon as the purchase is successful.

A paid purchase cannot be cancelled.

How to buy a supported ticket (e.g. an employer-subsidised ticket or a school ticket) 

Supported tickets are tickets that include a personal discount, such as an employer-subsidised ticket, a school ticket or a secondary school student’s school transport subsidy ticket.

How to buy an employer-subsidised ticket, for example::

1. Select your travel card.
2. Click the 'Other benefits' button below the card details.
3. Identify yourself via the Suomi.fi service.
4. Once you’ve returned to the Nella.fi online service, select the ticket and add it to your cart.
5. Complete your purchase in the shopping cart by selecting online banking or card payment, even if the price is €0.00.

How to apply for a school ticket on your child’s card:

1. Select the child’s travel card to which the ticket has been issued.
2. Click the 'Other benefits' button below the card details.
3. Enter your child’s personal identity number (do not use your own details to identity).
4. Select the ticket and add it to your cart.
5. Complete your purchase in the shopping cart by selecting online banking or card payment, even if the price is €0.00.

How to buy a school transport subsidy ticket for yourself as a secondary school student:

1. Select your own travel card.
2. Click the 'School transport ticket (Secondary school students)' button below the card details.
3. Identify yourself on the Suomi.fi service (minors must also identify themselves).
4. Once you’ve returned to the Nella.fi online service, select the ticket and add it to your cart.
5. Complete your purchase in the shopping cart by selecting online banking or card payment, even if the price is €0.00.

How to activate the ticket onto travel card

Information of your purchase will be transferred to the ticket devices within 2 hours of the payment transaction. The devices are at buses, trams and train station platforms.

Keep the travel card on the front reader of the device until the download and payment are completed. No receipt will be printed for the transaction.

The data will stay on the devices at least for two weeks. You can also activate your ticket within 2 months in the customer service. You must bring the travel card and your ID. Tickets cannot be transferred to the travel card as a remote service. The balance information of the travel card is updated within Nella within 24 hours.

You can use a campaign code or gift voucher to pay for your purchases. If the campaign code or gift voucher does not cover the full cost of your purchase, you can pay the remaining amount using another payment method.

1. Add the items you want to your shopping cart.
2. Enter the campaign code or gift voucher code in the field provided in your shopping cart.
3. Complete the payment, even if the total comes to €0.

The gift certificate is valid for one year from the date of purchase. You can use it all at once or in several instalments.

How to buy a gift voucher

You can buy a gift certificate on the Nella.fi service.

1. Select 'Buy a gift voucher'.
2. Select the gift voucher amount (10–120 euros).
3. Continue shopping or proceed to checkout.

The gift voucher will be sent to the email address linked to your user account as a code, which you can share with anyone.

The gift voucher code can be used to pay at Nella or at a Nysse customer service. The gift voucher is valid for one year from the date of purchase and can also be used in instalments.

How to unlock your account

Your user account may be locked if you enter the wrong password too many times.

You can unlock your account by resetting your password. You can change your password by clicking the ‘Forgot password?’ button on the login page.

If you cannot access your account, create a new user account. You can use the same email address as before, but you will need to change your username.

If a locked account is not unlocked within a year, it will be automatically deleted from the system.

How to act on behalf of another person when they have an account-based travel card

You can manage another person's travel cards if you have the required authorisation through Suomi.fi.

1. Click the 'Act on behalf of another' button.
2. Sign in through Suomi.fi and select the person whose travel cards you wish to manage.

If the person you are acting on behalf of has an account-based travel card, you can not only purchase tickets and order a travel card, but also close or open the travel card and order a replacement card on their behalf. See the Nella.fi instructions for account-based travel cards.

Please note that you can still buy tickets for another person and check the travel card balance without using Suomi.fi authorisation. Simply add the travel card to your Nella.fi account using the card number printed on the card.

Other Nella functions

Travel cards

Select the travel card whose information you want to view. You will see the usage history of the travel card and the download information if the card has been added from the customer register. This information is not displayed for the travel card added with the card number.

Profile functions

Profile You can change the email address and phone number in your user details.

Customer register You will see your personal information stored in the customer register (authentication may be required). Your home address can be updated after your address is updated in the population information system. Please call or visit customer service. You can change your e-mail address and telephone number and they will also be saved in the customer register.

Purchases You can view online purchases made via your Nella user account for up to 18 months.

Notifications

You can set up automatic email notifications for your travel card ticket balances. The reminder will be sent to the email address saved in your user account.

You can choose what you want to be reminded about:

• remaining days on your season ticket
• the balance on your value ticket.