In case of an emergency

Calling for help

Report any disturbances and anomalies related to travel immediately to the driver. Tell the driver if you call the emergency center yourself.

Call the emergency number 112 in case of

  • seizure
  • fire
  • threatening situation or violence at a means of transport or at a stop
  • a situation in which the driver cannot be notified
  • other emergencies, eg there are people or material on the tracks or on the driveway  that could cause a dangerous situation.

Tell the emergency center

  • who you are
  • what has happened
  • where you are (the bus or tram number or other unique identifier)
  • your location. When you call by 112 Suomi application, your exact location is automatically transmitted to the emergency center. More info of the application ›

Do not hang up until you have permission.

At the stop

As the bus approaches the stop, wave your hand early enough to indicate that you want to board. In dim weather, a reflector or cell phone light can be used to draw the driver's attention. The driver has seen your sign when the bus flashing points in the direction of the stop. There is no need to show a stop sign to the tram, as it stops at each stop. Do not stand to close to edge of the platform.

Avoid the means of transport arriving at the stop. The bow of the bus arriving at the stop may be hooked through the stop. If possible, take a couple of steps back and make sure the children don’t go to the edge of the stop.

The stern of a bus departing from a stop may move up to 1.4 meters to the side of the stop. Therefore, it is important to stay far enough away from the edge of the stop and roadway. Also watch out for side mirrors.

In winter conditions, the bus is in danger of slipping in the stop area. Keep a sufficient distance to the bus approaching or leaving the stop.

Always use a protective road. Do not run across the road in front of a bus or tram. Straightening across lanes is not permitted.

On board

Be prepared for sudden situations

Hold rods or safety loops if you have to stand or move inside a moving vehicle. Make sure you´re holding on to something even when you have a mobile device in your hand. The driver may have to make a sudden dodge or brake.

Traveling with prams

Lock the carriage or stroller with the brakes and make sure they do not fall over. Place the pram or pushchair on the bus with their right side facing the direction of travel, immediately behind the front seat rows. This is how the backs of the benches protect the child from sudden braking.

Always hold the trolley or stroller, or secure it in place with the hooks in the bus cabin. The child must be in a pram or stroller, when boarding and during the journey for safety reasons.

Traveling with other means of transport and assistance

It is forbidden to drive on all-wheeled vehicles for safety reasons. The use of assistive devices such as a wheelchair or rollator is permitted. Electric mopeds are not transported because they do not fit in the wheelchair space.

A pedal, kick or tricycle for a child under school age can be taken for free if there is space for prams and wheelchairs. The transport of adult bicycles and kick bicycles is subject to a fee according to the age group of the driver of the device. Make sure that the bike does not fall over or cause inconvenience to other passengers.

Bikes and other means of transportation ›

Camera surveillance and imaging on public transport

Recording camera surveillance is used on public transport. Surveillance combats interference and vandalism. In addition, video recordings are used to investigate crimes.

Report a crime as soon as possible if you become a victim of a crime on a public transportation vehicle. The police may request video recordings from the camera surveillance system administrator after the investigation has begun. Image recordings are stored for a limited time.

Public transport and stops are public places. Filming is allowed, but please keep in mind that you may not publish all of the material you have filmed. Posting an image that violates the privacy or honor of the person being photographed is not permitted. It is polite to ask the subject for permission to photograph and tell them about the purpose of the image. Also avoid situations where bright flash units can cause inconvenience to the driver or other passengers.

Applying the emergency brake

There is an emergency brake on the tram. The emergency brake must be applied if there is a person or dangerous object on the track and the danger situation cannot be avoided otherwise. The emergency brake can also be applied when the tram has started and the passenger is trapped between the doors.

Improper use of the emergency brake is strictly prohibited.


If the vehicle stops due to a fault or other malfunction, wait for the instructions of the staff at your place. In the event of an evacuation, staff will guide you to a safe exit. Do not leave the scene until you have received permission from either the staff or the rescue services. Outside the vehicle, there may be voltage on the electrical conductors or wagons may move on the tracks.

A fire in a vehicle always causes a serious danger. Primarily get away from the fire station and listen to the instructions of the staff. The vehicles also have first extinguishers, the location of which is marked with signs. If the vehicle is in the tunnel in the event of a fire, it is important that the correct direction of exit is known in the event of an evacuation.

Instructions for evacuation in the Rantatunneli

In the event of a fire, passengers are instructed to move through and through the green gateway doors in the tunnel to the adjacent traffic tunnel. There are green exit signs in the tunnel that lead to the nearest door.

Traffic personnel give evacuation instructions and, if necessary, instructions can be announced through the emergency call system. Proceed in a clean traffic tunnel towards the mouth of the tunnel from which you can safely exit.


Take care of your property at the stop and during the trip. For example, wallets and phones in an open bag or pocket are easy prey for a pickpocket.