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Account-based payment system
Nysse's payment system will be renewed
Nysse is moving to an account-based payment system. In the new system, ticket information and customer groups will be located in the background system instead of on the travel card.
The changeover will happen automatically in stages and will not require the customer to take any action. The transition to an account-based payment system will begin in the end of 2026.
The law on transport services obliges public transport authorities to develop account-based payment systems.
What is the reform about?
We will automatically convert all travel cards into account-based cards. The change begins in the end of 2026 and will be implemented gradually on the ticketing devices of public transport. You don’t need to change the travel card you are using.
The change will be made in the background system based on the card numbers. You can wait for your card to become account-based, as all travel cards will eventually become account-based.
What are the benefits of change?
Our goal is a more reliable payment system and a better customer experience. The reform will make it easier to buy tickets and travel smoothly.
With an account-based travel card, you can
- use the ticket bought on Nella.fi immediately or later. The two-hour loading delay and the 2-week activation period on public transport are discontinued.
- close the travel card yourself on Nella.fi if you lose the card. You can also open the card yourself, in other words, reactivate it after closing it, if you happen to find it. There is no need to contact customer service anymore.
- easily change the default zones for value ticket in Nella.fi.
Will the change affect the tickets and charges in use?
The change will not affect channels for ticket sales and purchases. The Nella.fi online service and ticket sales points will continue to operate as normal. Nysse Mobiili, the contactless payment, and the event ticket will also continue to be used together with the travel card.
The use of the travel card as a means of payment for sports services (such as swimming pool and gym fees) has ended.
Frequently asked questions
The changeover will start in the end of 2026. The transition will happen automatically in stages.
You don't need to do anything, as the change will happen automatically. You cannot influence the timing of the change yourself, as it is done in the background system based on card numbers.
The change is not visible to customers, but they can check the status of their own card on the Nella.fi online service. If the travel card is account-based, the image shows a white travel card on a light blue background, with a light blue letter ‘N’. The image on the traditional travel card is the familiar Tampere landscape.
Image of an account-based travel card in Nella.fi online service.
More information