Frequently asked question
We have compiled a list of frequently asked questions and answers about city bikes below. Hopefully, these will answer any questions you may have on this subject. However, if you still have questions, please contact the city bike customer service.
Frequently asked questions about city bikes
Where can I register as a city bike user?
You can use the Tampereen kaupunkipyörät app to register as a city bike user. You can download the app from an app store (Google Play or the App Store).
I have registered as a user. How can I use a city bike?
Go to a city bike station and choose an available bike. Open the Tampereen kaupunkipyörät app and press the icon at the bottom of the screen. Use the app’s QR code reader to read the bike’s QR code and unlock the bike. Alternatively, you can use the map on the app to select a city bike station. This opens a list of available city bikes at the selected station. You can then choose a bike from the list. You can identify the bike by the series of numbers on its frame. The bike will be unlocked, and you can start your journey.
Your phone’s Bluetooth connection and location information must be turned on.
How do I pay for a city bike?
When you register as a city bike user on the Tampereen kaupunkipyörät app, you are asked to fill in your payment card information and choose a licence period from the following options: a day (24 hours), a month (30 days) or the entire season (until 31 October). The selected licence period is charged immediately from your card. Each licence period option includes unlimited 45-minute rides.
Additional expenses, such as extra charges for surpassing the 45-minute time limit or the €80 late fee for keeping the bike over the maximum usage time of 5 hours at a time, are charged directly from the card you used when registering as a city bike user.
Is there an age limit for the service?
You must be aged 15 years or over to use city bikes.
For how long can I use a city bike?
Each licence period option includes unlimited 45-minute rides. After using a city bike continuously for 45 minutes, your card will be charged an extra charge of €1 per 30 minutes.
The maximum usage time is 5 hours. If the time is exceeded, a late fee of €80 will be charged from your card in addition to other extra charges.
Can I make multiple bike trips in a row with a city bike?
The number of bike trips is unlimited. Each licence period option includes unlimited 45-minute rides. You can use a city bike continuously for 45 minutes, return the bike and immediately use the same or a different bike again.
Can I lock the city bike during the ride somewhere other than a city bike station?
Yes. You can lock your bike for a moment at a place other than a city bike station. Remember to only use the city bike lock for locking the bike. Using your own lock is not allowed.
Slide the locking latch between the wheel spokes and lock it. Then select “Pause” from the application. In pause mode, the city bike is locked and other users cannot use the bike. When you want to continue using the bike, end the pause with the app, and you can continue your journey.
Keep in mind that the usage time is still running while on pause. If you fail to return the city bike to a city bike station within 45 minutes after you began your trip, your payment card will be charged an extra charge according to the pricing list.
Where can I use a city bike?
You can use city bikes within Tampere.
Only use city bikes on cycleways or carriageways. On the sidewalk, the city bike needs to be walked.
Do I need to use a helmet while using a city bike?
You must follow traffic rules while using a city bike: according to the Traffic Code, a cyclist should usually use a helmet while cycling.
The city bike service does not provide shared helmets, but you can use your own helmet.
How do I return a city bike?
When you want to finish your trip, return the city bike to any city bike station. Wrap the cable around the dock and slide the locking bolt into the lock between the city bike’s wheel spokes. Finish your trip in the app. You have successfully returned the city bike, when you receive a confirmation email about ending the trip.
If all the bike racks at your city bike station are full, the city bike can be returned by locking it to another city bike or to a station structure.
At a virtual station, i.e., a station with no bike racks, you can return the city bike by taking the bike close to the virtual station information board and locking the bike by sliding the locking bolt into the lock between the wheel spokes. You must use the app to finish the trip even when returning the bike to a virtual station.
Who can I contact in case of problems?
In case of problems, you may submit a problem report on Nysse’s website. In urgent situations, you may contact the city bike customer service by phone at 010 309 4232. Customer service is open Mon–Fri from 8 a.m. to 6 p.m. and Sat–Sun from 10 a.m. to 3 p.m.
What should I do if I notice that the city bike I chose is faulty?
Return the city bike to a rack and submit a problem report on Nysse’s website or contact the city bike customer service by phone at 010 309 4232. The city bike maintenance team is constantly checking the city bikes for any issues and taking care of maintenance and repairs when necessary. Using a faulty city bike is not allowed.
What should I do if someone steals my city bike?
Report the theft immediately to the city bike customer service and file a police report within 48 hours and provide the city bike customer service a copy of the report. In this event, you will not be asked to pay a compensation fee for the city bike. By taking appropriate care of the city bike, you can prevent theft and vandalism.
What should I do if I get in an accident on a city bike?
First, do what you would do in any traffic accident. Next, inform the city bike customer service of the accident.
I can’t remember my password for the app, how can I reset it?
You can reset your password through the app. If necessary, contact the city bike customer service.
I accidentally left something in a city bike’s basket or at a city bike station. Who can I contact to ask about lost property?
Found items are delivered to the lost property office.
PLT - Pirkanmaan Löytötavaratoimisto
Suvantokatu 10, 33100 Tampere
0600 300 758 (from 2,18 €/min+inc)
What is a city bike?
City bikes are shared-use bicycles intended for short trips. You can use the Tampereen kaupunkipyörät app to register as a city bike user. When you register as a user, you are asked to fill in your payment card information and choose a licence period from the following options: a day (24 hours), a month (30 days) or the entire season (until 31 October). The selected licence period is charged immediately from your card. Each licence period option includes unlimited 45-minute rides. For a small additional charge, you may use the bike even longer. However, the maximum usage time is 5 hours at a time. After you have finished using the city bike, return the bike to a city bike station.
How many city bikes and city bike stations are there?
Tampere city bike system includes 700 city bikes and 95 city bike stations.
Who is in charge of the city bike system?
City of Tampere is in charge of the city bike system. Tampereen Sarka Oy is in charge of the service maintenance. The city bike marketing and branding is managed by Nysse in co-operation with Pirkanmaan Osuuskauppa.
Who pays for the city bike system?
City of Tampere is the purchaser. Its expenses are covered with user charges and revenue from advertisements.
Who manufactures the city bikes?
The manufacturer is Oyama Bicycle (Taicang) Co., Ltd.
What features do the city bikes have?
The city bikes have three gears, handbrakes and a white front light and a red taillight. The lights are always on while riding the city bike. In addition, city bikes have a front basket, an adjustable saddle and a bike bell. The lock is on the back wheel. The bike’s number is on the frame near the back wheel.
What happens when there are too many bikes at a city bike station or a station runs out of bikes?
The maintenance team monitors the stations and moves city bikes from one station to another when necessary by using vehicles intended for this purpose. However, rush hours may occasionally cause some stations to become full or empty for a while. The maintenance team will always react to the full and empty stations as soon as possible.