How to use city bikes

A single-trip fee covers a single trip of up to 60 minutes.

Daily, monthly and seasonal passes include an unlimited number of trips of up to 60 minutes.

After using a city bike continuously for 60 minutes, your card will be charged an extra charge of €1 per 30 minutes.

The maximum usage time is 5 hours. If the time is exceeded, a late fee of €80 will be charged from your card in addition to other extra charges.

Daily, monthly and seasonal passes include an unlimited number of trips of up to 60 minutes. You can use a city bike continuously for 60 minutes, return the bike and immediately use the same or a different bike.

The single-trip fee covers a single trip of up to 60 minutes. The ride starts when you unlock the bike and ends when you lock it. If you want to make another trip, you will need to purchase another single-trip fee or other pass.

You can use city bikes within Tampere.

Only use city bikes on cycleways or carriageways. On the sidewalk, the city bike needs to be walked.

You must follow traffic rules while using a city bike: according to the Traffic Code, a cyclist should usually use a helmet while cycling.

The city bike service does not provide shared helmets, but you can use your own helmet.

When you want to finish your trip, return the city bike to any city bike station. Finish your trip in the app and lock the bike. Wait for confirmation that the trip has ended.

At a physical station, i.e. a station with city bike racks, the city bike should be returned to the rack. With a virtual station, it is enough to return the city bike locked close the information board. The city bike can be returned to the station even if the station is full.

In case of problems, you may submit a problem report on Nysse’s website. In urgent situations, you may contact the city bike customer service by phone at 03 4109 1001. Calls and queuing are chargeable. Customer service is open Mon–Fri from 8 a.m. to 6 p.m. and Sat–Sun from 10 a.m. to 3 p.m.

Return the city bike to a station and submit a problem report in the app, on Nysse’s website or contact the city bike customer service by phone at 03 4109 1001. Calls and queuing are chargeable. The city bike maintenance team is constantly checking the city bikes for any issues and taking care of maintenance and repairs when necessary. Using a faulty city bike is not allowed.